Frequently Asked Questions
Everything you need to know about your journey into the Kurzgesagt universe.
Where does the Kurzgesagt Shop ship to?
We ship our products worldwide! Shipping costs and delivery times vary depending on your location and the shipping method selected at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link so you can follow your package's journey.
What is your return policy?
We want you to love your items. If you are not satisfied, you can return unused and unopened products within 30 days of delivery for a refund or exchange.
Are your products produced sustainably?
Yes, we strive to use high-quality, eco-friendly materials whenever possible. Many of our paper products are FSC-certified and we work closely with our manufacturers to ensure ethical production.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
My item arrived damaged. What should I do?
We are sorry to hear that! Please contact our customer support team within 7 days of receiving your order with photos of the damage, and we will arrange a replacement for you.